At The Forest Villas by Lily ("we," "our," or "us"), located in Jala-Jala, Rizal, Philippines, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit inquiries through our contact forms, in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.

1. Information We Collect

When you make an inquiry or contact us via our website, email, or social channels, we may collect personal information including but not limited to:

• Full Name
• Contact Information (email address, telephone / mobile number)
• Preferred stay dates and party size
• Specific requests or messages provided in your inquiry

2. How We Use Your Information

We collect and use your personal information solely for legitimate hospitality and operational purposes, including:

• Processing and responding to villa reservation inquiries and booking requests
• Communicating stay details, rates, and resort guidelines
• Improving guest services, resort offerings, and user experience
• Fulfilling legal obligations under Philippine law

3. Data Protection & Security

We implement appropriate technical, organizational, and physical security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. Access to your personal data is restricted to authorized resort management and staff strictly on a need-to-know basis.

4. Google Analytics and Cookies

When enabled, we use Google Analytics 4 to understand website visits, page usage, and interactions so we can improve the website and guest experience. Google Analytics may use cookies or similar technologies and may process information such as browser details, device information, pages visited, approximate location, and interaction data. We configure Google signals and ad personalization signals to remain disabled. For more information, see Google's Privacy Policy.

5. Sharing of Information

We do not sell, rent, or trade your personal information. We may use service providers that process information on our behalf to operate the website and respond to inquiries, including Web3Forms for contact-form delivery and Google Analytics when analytics is enabled. We may also disclose information if required by applicable law, regulation, or legal process in the Philippines.

6. Your Rights Under the Data Privacy Act

Under RA 10173, you have the right to:

• Be informed of how your data is collected and processed
• Access your personal data upon request
• Request correction of inaccurate or outdated information
• Request erasure or blocking of your personal data when appropriate

7. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact our Data Privacy Officer at:

The Forest Villas by Lily

Email: [email protected]

Reservations: +63 939 921 0165

PLDT landline: +63 2 8671 8655

Location: Jala-Jala, Rizal, Philippines